At Nexus Toys, your satisfaction is our priority. If for any reason you’re not completely happy with your purchase, we’re here to help.
14-Day Refund Window
You may request a refund within 14 days of receiving your order.
Eligibility for Refunds
To qualify for a refund:
- The item must be unused, in its original condition, and in its original packaging.
- Proof of purchase (order number or receipt) is required.
Please note:
- For hygiene and safety reasons, certain items may not be eligible for return once opened.
- Shipping costs are non-refundable.
How to Request a Refund
To start a refund request, contact us at contact.nexusglobalinc@gmail.com, and our team will guide you through the process.
Refund Processing Time
Once your return is approved and received, your refund will be processed within 5–7 business days, back to your original payment method.
If you have any questions, our 24/7 support team is always here to assist you.