Frequently Asked Questions (FAQs)
Whether you’re picking the perfect Toy for a gift or curious about care instructions, we’re here to help. Check out our most frequently asked questions below – and if you still need a hand, feel free to reach out!
Our plush toys are designed for all ages! We clearly label each toy with the recommended age group. Many of our toys are safe for infants (0+) and meet all safety standards.
Most of our plush toys are machine washable on a gentle cycle. Please check the care label on the toy or the product description for specific washing instructions.
Yes! We offer gift wrapping at checkout. You can also include a personalized message with your order.
Absolutely. Returns and exchanges are accepted within 14 days of purchase, provided the toy is in its original condition and packaging. For online orders, return shipping may apply.
Yes. All our toys comply with national and international safety standards (like ASTM, EN71). We prioritize the safety and quality of every product
Standard shipping takes 7–10 business days. Dispatching can take 24-48 Hours. For further assistance you can contact us at contact.nexusglobalinc@gmail.com