Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Processing takes 24–48 hours, and delivery usually takes 5–7 business days after your order has been processed.
If you need to update your shipping address, please contact us as soon as possible at contact.nexusglobalinc@gmail.com so we can assist you before your order is dispatched.
Once your order is dispatched, you will receive an email containing your tracking URL and tracking number, allowing you to monitor your shipment in real time.
No. We do not store or keep any of your credit card information. All payments are processed securely through our trusted payment partners.
No, we do not charge any sales tax on your order.
Yes. We currently offer shipping to the USA, UK, and Netherlands.
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If you need to swap an item
Returns and Exchanges
You have 14 days after successful delivery to return or exchange your item. Please ensure the product is unused and in its original condition when initiating a return or exchange.
If you received the wrong item, please contact us immediately at contact.nexusglobalinc@gmail.com and we will resolve the issue as quickly as possible.
If your order arrives damaged, please send us clear photos of the damaged item within 1 business day of delivery. Once we receive the images, we will process your refund or replacement.
Please email us at contact.nexusglobalinc@gmail.com to receive the correct return address and instructions before sending your item back.
If you entered the wrong shipping address, please contact us immediately at contact.nexusglobalinc@gmail.com so we can update it before your order is shipped.